Return & Refund Policy

Return & Refund Policy

At Andomeeno, customer satisfaction is extremely important to us. We take great care in packaging and delivering our fragrances so that every order reaches you in perfect condition. However, if there is any issue with your order, we are here to assist you.
Because perfumes are personal care and hygiene products, returns are accepted only under specific conditions described below.

Eligibility for Returns
Returns or replacements may be requested in the following situations:
• The product received is damaged during shipping
• The wrong product was delivered to you
• The product is missing from the package
• The product received is defective or leaking
To be eligible for a return or replacement:
• The request must be made within 48 hours of delivery
• The product must be unused and unopened
• The product must be returned in its original packaging with all labels and seals intact
We recommend recording an unboxing video when opening your package, as this helps us verify any damage or missing items quickly.

Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
• Opened or used perfumes
• Products with tampered or broken seals
• Products damaged due to improper handling after delivery
• Products purchased during special sales or promotional offers (unless defective)
These policies help maintain the quality and authenticity of our fragrances for every customer.

Return Request Process
If you experience an issue with your order, please follow these steps:
Contact our support team within 48 hours of receiving your order.
Provide your order number and contact details.
Share clear photos or a short video showing the issue with the product and packaging.
Once your request is reviewed and approved, our team will guide you through the next steps for replacement or refund.

Refund Process
After the returned item has been inspected and approved, we will initiate one of the following solutions:
• Replacement of the product
• Store credit for future purchases
• Refund to the original payment method
Refunds are generally processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

If your product arrives damaged, defective, or incorrect, we will arrange a replacement at no additional cost. Our goal is to ensure that you receive the correct fragrance in perfect condition.
Replacement delivery timelines may vary depending on product availability.

Order Issues or Delivery Problems
If your order is marked as delivered but you have not received it, please contact us within 48 hours so we can investigate the issue with the courier partner.

Contact Us
For any return or refund related queries, please contact our customer support team through the Contact Us page on the website of Andomeeno.
Our team will be happy to assist you and ensure a smooth resolution.