Refund policy
Return, Refund & Exchange Policy
At ANDOMEENO Perfumes, every fragrance is carefully selected, inspected and packed before dispatch.
Due to the personal nature of fragrance products and hygiene considerations, we do not accept returns or exchanges for change of mind, incorrect selection, personal fragrance preference or dislike of the scent after delivery.
Non-Returnable Products
- Perfumes once delivered, including opened or used products.
- Products purchased through personal preference that the customer later wishes to change.
- Orders where the customer selected an incorrect fragrance or size.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incorrect or materially different from the product described on our website, please contact us with your order number and supporting photographs.
We will review the complaint and arrange an appropriate resolution, such as a replacement or refund, where applicable under law.
Missing or Incorrect Items
If an item is missing from your order or you receive a different product, please contact our customer support team so that we can investigate and resolve the issue.
Order Cancellation
Orders may be cancelled before dispatch, subject to confirmation by our customer support team. Once dispatched, cancellation may not be possible.
Contact Us
For assistance with your order, please contact us through the contact details provided on our website.
ANDOMEENO Perfumes
We reserve all rights and obligations under applicable consumer protection laws.